How to Remove Support Chat pop up?

Business Settings allows you to disable or hide the Support chat popup from the account. This will entirely remove the support pop-up from the bottom of the page. You can also provide access to certain users against this support chat to view and manage this feature.

Steps to Hide Support Chat

• Log in to your account and click on the User Menu located at the top right corner of the header bar.
• Click on “Business Settings” from the listed options.

• From the Business Settings, click on the Security and selects the "General Security" from the left navigation panel.
• Click "Support Chat" and "Disable" the toggle found on the right side.

Steps to Give Access Privilege to Support Chat

• Click "General Security" from the left navigation panel. Enable the "Support Chat" toggle.
• Click on the "Privilege" dropdown and select the Create Privilege.

• Enter the privilege name and create it.

• Assign the privilege to the employee from Employees App.

Steps to Assign Privilege to the Employee

• Log in and access Employees App from your universal navigation menu bar.
• Go to the Settings page, click on the Security, and selects Roles from the left navigation menu.
• Click on the “Create” button.

• On the Create Role popup, specify a “Role Name” as “General Security Role”.
• The created privilege would display in all category apps.
• Select “General Security Privilege” and click on the “Create” button to save privilege.

• Select an employee you would like to give access to that created record in the privilege.