How do I View the Bounced Reasons in Campaigns App?

When an email is bounced, this feature enables you to view the bounced reasons of an object (Leads, Customers & Contacts), while sending campaigns. To view the bounced reasons, initially, you need to slide the toggle ON in the Settings page.

Steps to View the Bounced Reasons

• Access Leads App.
• Click on the “More (...)” icon and select “Settings”.

• On the Settings page, click on the “Customize App” and select the “Master Layout”.
• Click on the Hierarchical View.

• In the “Hierarchical View”, slide the toggle ON for “Bounced” and “Bounced Reasons”. Click on “Save”.







Note: Repeat the above three steps for Customers & Contacts also.

• Now, access Campaigns App.
• Launch a campaign.

• Once launched, click on the “Bounced” section in the “Dashboard” tab.

• Now, the bounced reasons can be viewed.

• It can also be viewed on the overview page of the object (Leads).

• Also, you can have a detailed view of the Bounced Reason, by clicking on the icon in the Bounced Section. When you click on this icon, a pop up will appear, displaying the recent email bounced reason.